Frequently asked questions

Product information

Do you sell to the public?

Do you sell machine made rugs?

Do you do rug cleaning and repairs?

Do I need an appointment to visit the showroom?

What should I bring to my appointment?

Can I try rugs at home before buying?

Shipping

What shipping methods are available?

Do you ship internationally?

Payment

What payment methods are accepted?

Is buying rugs online safe?

Orders and returns

How do I place an order?

Do I need an account to place an order?

How do I track my order?

How can I cancel or change my order?

How can I return a product?

Who should I contact if I have a question?